Hello and welcome to the Shipping and Delivery Information page! Here you can get acquainted with useful information on terms and conditions of our goods delivery.
You can purchase your items online and pick them up at our street store, or ship them directly to your doorstep. Shipping is free on some orders. We use the best carriers in the business to make sure your order gets to you on time. From the Secure Checkout page you'll see your item description, price and delivery time of 7 days and delivery price of R75.00 for orders under R360.00 (free delivery on orders over R360.00.
RETURN AND/OR CANCELLATION POLICY & PROCEDURE
According to the Electronic Communication and Transactions Act, you as a consumer are entitled to a general right to return for seven days after delivery, for any reason without penalty, the consumer however will be liable for the cost of returning the goods.
- You are entitled to cancel any purchase of any product or service within 7 days (cooling-off period) from which they were delivered.
- Upon expiry of the “cooling-off” period no purchaser will be entitled to cancel any purchase.
- Goods need to be returned unused and in its original packaging with all labels attached, within 7 days of receiving the item.
- A handling fee of 10% will be charged on cancellation of a purchase. Delivery charges for returning unwanted items within the “cooling-off” period (7 days) are for the purchasers account.
- A refund will be affected to a purchaser exercising his right to cancel, within 30 days of cancellation, subject to the 10% handling fee and any delivery costs that may be incurred in affecting the refund.
- Such refund will only take place when Sock Shop receives your parcel subject to the above mentioned conditions.
- Please note that certain items may not be returned or limitations may be placed on them for various reasons
If you fail to comply with the provisions of this Returns Policy, we reserve the right to refuse returns or to charge you our fees and expenses.
- These items include:
- Jewelry - We cannot accept returns on any pierced jewelry for hygiene reasons.
- We do not accept returns on perishable items
- Software programmes - We cannot accept returns on software programmes if the plastic wrapping and/or security seal has been broken or of any digital downloads.
- Electronics- For your safety privacy and any other data concerns please ensure that you delete any data downloaded on to any electronics and reset the product to factory settings before returning the product to Sock Shop. Sock Shop is not responsible for any data contained on returned items.
- Furniture – We do not accept any returns on partial or fully assembled products, unless the product is faulty or defective. Products must be undamaged and unused.
Please Note that products must be returned unused.
Our site has SSL security which gives the customer complete confidence in the safety of their credentials.
This SSL certificate is encrypted on our payment page where your details will never be viewed by us or anyone else.