Shipping

Effective Date: 3 January 2026

Last Updated: 3 January 2026

Shipping Overview

SOCKSHOP.CO.ZA delivers products within South Africa only.

All orders are subject to product availability and successful payment confirmation.

Estimated Delivery Timeframes

Estimated delivery times are as follows:

1–7 days for deliveries within the Southern Suburbs of Cape Town, South Africa.

14–21 days for deliveries outside the Southern Suburbs of Cape Town, South Africa.

Delivery timeframes are estimates and may vary due to circumstances outside of SOCKSHOP’s reasonable control, including courier delays, supplier delays, weather conditions, public holidays and other unforeseen circumstances.

Order Processing

Orders are processed once payment has been successfully received and confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

Order confirmation and delivery-related communications will be sent to the email address provided when placing the order.

Shipping Fees

Applicable shipping fees are calculated and displayed at checkout before payment is completed.

SOCKSHOP reserves the right to update shipping fees from time to time. Changes to shipping fees will not affect orders that have already been placed and paid for.

Delivery Address

Customers are responsible for ensuring that all delivery information provided at checkout is accurate and complete.

SOCKSHOP cannot be held responsible for delays, failed deliveries or additional delivery costs resulting from incorrect or incomplete delivery information provided by the customer.

Delivery Delays

While SOCKSHOP aims to deliver orders within the estimated delivery timeframes, delays may occur due to circumstances outside of our reasonable control.

These may include:

Courier or logistics disruptions

Supplier delays

Incorrect or incomplete delivery information

Public holidays

Severe weather conditions

Strikes or other disruptions

Other circumstances beyond our reasonable control

Where possible, SOCKSHOP will make reasonable efforts to communicate significant delivery delays to affected customers.

Failed or Returned Deliveries

If a delivery cannot be completed because of incorrect or incomplete delivery information, repeated unavailability of the recipient, refusal to accept the delivery, or other circumstances attributable to the customer:

Additional delivery costs may apply.

The order may be returned to SOCKSHOP by the courier.

Re-delivery may require payment of applicable additional shipping costs before the order is dispatched again.

Damaged Parcels

Customers are encouraged to inspect their parcel upon delivery.

If a parcel appears to be visibly damaged, customers should, where possible, note the damage with the courier and contact SOCKSHOP as soon as reasonably possible.

When contacting us about a damaged parcel, please provide the order details and photographs showing the condition of the parcel and the Products received.

Any damage to Products will be assessed and handled in accordance with our Returns, Refunds and Exchanges Policy and applicable South African consumer law.

Personal Information

Personal information provided during checkout, including your name, contact details and delivery address, is used to process and fulfil your order and communicate with you regarding delivery.

Personal information is processed in accordance with our Privacy Policy and applicable South African privacy legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

Contact Information

For shipping-related queries or assistance, please contact:

Email: shop1@digitis.co.za

Changes to This Policy

SOCKSHOP may update this Shipping Policy from time to time to reflect changes to our operations, delivery processes or applicable legal requirements.